How long does shipping takes?

All orders within the USA will be delivered within 2-7 business days after purchase, orders outside of the USA will be delivered within 10-15 business days after purchase, pending Immigration and Customs. 

How long does my order takes to be processed? 

Orders take up to 48 hours to be processed.

Why is my tracking number  not showing any information?

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our lash experts at lashesbykelz@gmail.com

Do you offer returns?

Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at lashesbykelz@gmail.com

Do you ship internationally?

Yes we ship to almost every country.