WE TRULY HOPE THAT YOU ARE 100% HAPPY WITH OUR PRODUCTS!

DUE TO SANITARY/HEALTH REASONS, MAKEUP IS NOT ELIGIBLE FOR REFUNDS,  RETURNS OR EXCHANGES.

IN THE EVENT THAT A PRODUCT RECEIVED IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR PRODUCTS TO BE ELIGIBLE FOR REFUND OR EXCHANGE.

SALE ITEMS: INCLUDING OF ITEMS SOLD WITH A PROMOTIONAL COUPON CODE OR MARKED DOWN PRICE, ARE FINAL SALE. NO EXCEPTIONS!

HOW TO RETURN AN ITEM TO KELZ LASHES

AFTER YOU HAVE READ THE ABOVE, PLEASE EMAIL US AT LASHEBYKELZ@GMAIL.COM REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM

 

RETURNS PROCESSING TIME

RETURN PROCESSING TIME: ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 5-10 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. IF YOU HAVE REQUESTED A REFUND DUE TO A DEFECT, PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US (TYPICALLY 2-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.