We truly hope that you are happy with our products!

Due to sanitary/health reasons, makeup is not eligible for refunds, returns or exchanges.

In the event that a product received is defective or damage, you must notify us within 48 hours of receiving your products to be eligible for refund or exchange.

Sales Items: Including of items sold with a promotional coupon code are final sale. No exceptions!

How To Return An Item To Kelz Cosmetics

After you have read the above, please email us at lashesbykelz@gmail.com requesting information on how to return an item.

Returns Processing Time

Once we have received your package, your return will be processed with 5-10 business days. You will be notified via email once your return has been processed. If you have requested a refund due to defect, please note that your banking institution may require additional days to process and post the transaction refund to your account. Original shipping charges are non-refundable and the shipping to return a package to us is the responsibility of the customer.